The best way to manage your order, change a payment date and make a payment is in the Zip app. Alternatively, you can use the customer portal.

Your first payment for your purchase is due when you check out on a merchant’s website or in-store with the Zip app. The remaining payments will be billed automatically over time. ou will be able to see your payment schedule prior to completion of your purchase.

Yes! Zip notifies customers with reminders three days and one day before each payment is due, by S S and email. Access the Zip app to see your payment due dates or update your payment method.

Of course. If you want to make a payment, log into the Zip app or customer portal, select the orders tab and choose the payment you want to make early. For more information about how to make an early payment, please go to Zip’s Help Center.

Yes! It s possible to have multiple Zip orders at once. ou can manage your payments across multiple orders in the Zip app or customer portal.

Your payments are set to debit automatically on their due dates, but if you are having trouble paying you can potentially request a payment date change. Find out how in Zip app Zip’s help center. 

If your payment method becomes invalid or expires or is unable to be processed, you may be charged a late fee. For more information on late fees, please go to Zip’s Help Center. To avoid late fees, update your payment information in the app or customer portal. 

All payments for your order will debit from the payment method you used to check out with initially.

If you need to change your payment method for future payments on an order, you can do so in the Zip app or customer portal.

For more information about how to change your payment method, please go to Zip’s Help Center.

As soon as Zip is notified of the return, customers are refunded the amount they’ve paid to date and Zip cancels all future installments. In the event of a partial refund, scheduled installments are reduced canceled first, and then paid installments are refunded to your original payment method.

For more information visit Zip Refund

When returning an order or item in-store, you need to return the purchase total to your Zip irtual Card. To do so, open the Zip app and tap orders at the bottom of your screen.

Next, select the order or order that contains the item you are returning, choose details on the top right. This will open the card information needed by the store associate to refund back to your original form of payment. 

Please note Zip CANNOT PROCESS A REFUND if the merchant issues the refund amount to any other form of payment outside of Zip. Zip can only process refunds issued to the Zip irtual Card used for an order. If a merchant issues a refund to another form of payment, you will still be responsible for paying off your order and making the remaining payments. For more information about refunds, check out Zip’s Help Center.  

For additional questions visit Zip’s Help Center.